How to Log In to Your Website

When your site has been launched, and an administrator account has been created for you, logging in to your website allows you to make edits to pages and/or blog posts, check form entries, edit products and more depending on what your site has been set up to do. To log into your site, simply do the following:

  1. Enter in the domain name of your website in the browser address bar like you normally would in order to visit your website, but add “/wp-admin” to the end of your website domain, so it displays as so – ( You can also use ( to arrive at the same login screen as the first method.

  2. Here you will be able to enter your username and password, and so long as you remember your username, request a password reset link.

  3. If you do not yet have an account to your website, you can request one by submitting a ticket or contacting us for assistance. If you do not remember your username, you can similarly submit a ticket, and we will e-mail your login credentials to you with a new temporary password that you can change once you are logged in.

How to Create a New User Account

If you have an account of your own, but would like to create new user accounts to your website for employees, partners, or any third party members, you can create a new account by doing the following:

  1. Log in to your website user account (Note: you must have an administrator level account) by going to and entering your username and password. If you have more questions about logging in, you can read more here.

  2. Once you are on the dashboard page, you are now on what is known as the backend of your website. You should notice a dark grey bar that runs along the top of your website that from the left corner going right has a WordPress logo, a home icon with the name of your website, and then a few items to the right, there is a plus sign that is labeled “New”. Hover over the “New” button and a dropdown menu will appear with the option labeled “User” towards the bottom of the dropdown menu. Click on the “User” label on that dropdown menu.

  3. Once you are on the new user page, you will be prompted to enter in the username of the account, and the e-mail which are both required fields to fill out. The name and website fields below are optional.

  4. The user account you are creating will have an auto-generated password unless you would like to enter in a customized password which you can do by clicking the “Show Password” button and typing in the desired password. If the password you enter is not complex enough, for security reasons, you will need to check a box that confirms the use of a weak password to assure you understand the security risk of using weak passwords.

  5. Keeping the box that reads “Send the new user an email about their account” will make sure the user will be notified about their new account via the e-mail you entered in Step 3, and they will also get a link to login within that e-mail. They will also be able to change their password to make it their own.

  6. The “Role” option lets you choose what kind of permissions this account will have on the website, and the Role options are ordered by level of access. Administrator accounts have full permissions to create, edit, and delete any content, manage plugins and themes, edit code and delete other user accounts. Editors can create, edit, delete, and publish both pages and posts and moderate the comments on those pages and posts. Authors can simply add and edit their own blog posts. Contributors can read all posts, as well as delete and edit their own posts, but they can not upload any media files to their posts.

  7. Once you have finished these steps, click the “Add New User” button to publish the new account. The user will receive their e-mail notification within an hour or less, and they will now be able to log in to your website.